Texas Adjuster Practice Test

What should an adjuster do if a claimant is represented by an attorney?

1. Contact the claimant directly

2. Contact the attorney

3. Ignore the claim

4. Advise the claimant to seek a new attorney

The correct answer is: Contact the attorney

When a claimant is represented by an attorney, the appropriate course of action for an adjuster is to contact the attorney directly. This is because the attorney is legally responsible for representing the claimant’s interests and communicating with them about the claim. Engaging with the attorney ensures that the adjuster adheres to ethical standards and legal guidelines, as direct communication with the claimant could be seen as bypassing their legal representation, which may lead to conflicts and misunderstandings. Reaching out to the attorney allows for clear communication regarding the details of the claim, facilitates the handling of any legal complexities, and helps in effectively resolving the claim. Furthermore, attorneys are trained to deal with issues related to claims and will often have a better overview of the legal context surrounding the case, which can ultimately lead to a more efficient claims process.