Texas Adjuster Practice Test 2025 – 400 Free Practice Questions to Pass the Exam

After receiving a notice of claim, an adjuster must begin the investigation to assess the details and merits of the claim. This step is critical because it lays the groundwork for evaluating the validity of the claim, gathering facts, and ultimately determining the coverage that applies based on the insurance policy.

Beginning the investigation involves contacting the claimant to gather necessary information, reviewing the policy terms, and collecting documentation related to the claim incident. It is an integral part of the claims process that allows the adjuster to fulfill their responsibilities efficiently and effectively. By initiating this process promptly, the adjuster can work towards a timely resolution.

In contrast, while notifying the insurer of the claim is important, it typically occurs after the investigation has started, allowing for a well-prepared overview of the claim to be communicated. Immediately investigating or prioritizing notification of termination is not standard protocol upon receipt of the claim, making them less suitable choices in this scenario.